Privacy Policy & Security Statement

Your privacy is important to Alseasons and we will ensure that we take all the necessary measures to protect the information we collect from applicants, clients, suppliers and employees.

Alseasons Hospitality Staff Pty Ltd ("Alseasons", "we", "us", "our") is committed to protecting your privacy and ensuring that all personal information is handled in a lawful, transparent, and secure manner.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to applicants, employees, contractors, clients, suppliers, and visitors to our websites, systems, applications, and electronic platforms operated by or on behalf of Alseasons.


The personal and sensitive information we will collect

Personal:

We only collect personal information that is reasonably necessary for the proper performance of our business activities and functions.

Personal information may include (but is not limited to):

  • Contact details
  • Employment history, qualifications, licences and references
  • Date and place of birth (where required)
  • Tax File Number and bank account details (for payroll purposes)
  • Identification and residency status (to comply with immigration and employment laws)

We take reasonable steps to ensure the information we collect is current, accurate, and complete. This may include verifying information with third parties such as referees, clients, government agencies, or compliance providers.

We may decline to collect unsolicited information and will take reasonable steps to destroy or de-identify such information where appropriate.

Sensitive information:

Sensitive information (as defined by the Privacy Act) may include health information, criminal history, and trade union or professional association membership.

Sensitive information is collected and used only where:

  • It is reasonably necessary for our functions or activities
  • You have provided consent; or
  • It is required or authorised by law

We may collect information by way of:

Electronic (email) or hard copy application forms and/or résumés by email, fax, post, in person, via current or previous employers, government agencies, clients, competency tests, health practitioners, and where we deem fit.

The purpose of collecting information:

We collect personal information so that we can:

  • Recruit, place, and manage hospitality staff
  • Provide labour-hire and recruitment services
  • Manage payroll, superannuation, compliance, and employment obligations
  • Communicate with workers, clients, and suppliers
  • Comply with legal and regulatory requirements

Telephone calls to and from Alseasons may be recorded and transcribed. Callers are advised of this at the start of the call. Recordings are used to maintain an accurate record of bookings and shift arrangements, to resolve disputes, and for training, quality and performance purposes.


Holding and storage of information

Safeguarding information is paramount to Alseasons, and information about you, or that affects you, will be stored on our database; however, some documentation will be paper-stored. Information will only be stored to conform to government laws and regulations. Some documents and database information may be destroyed when we consider that the information is no longer required or needed. Electronically stored documents are safeguarded by passwords, and paper documents are securely stored. Alseasons operates a "Clean Desk" approach, so no paper documents are left on desks. Paper documents are destroyed by shredding. Recordings, transcripts and automated summaries of calls are held in secure third-party platforms used by Alseasons and are accessible only to authorised staff.


Disclosure of Information

We may disclose personal information to:

  • Internal consultants and authorised staff
  • Clients (for placement and engagement purposes)
  • Payroll, superannuation, IT, and compliance service providers
  • Government, regulatory, or legal authorities where required
  • We do not sell personal information.


Changing and accessing your details

You can access personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we will try to provide you with a suitable means of accessing the information within 7 (seven) working days. 

Should you require changes to be made to information about yourself, we may require written evidence to comply with your instructions and/or government and legal agencies.

If we cannot accommodate your requirement due to interference with the privacy of others or if it would result in a breach of confidentiality or law, we will not be required to grant you access.

Evaluative opinion material obtained confidentially in the course of our performing reference checks. And access that would impact on the privacy rights of other people. In many cases, evaluative material contained in references that we will collect under obligations of confidentiality that the person who gave us that information is entitled to expect will be observed. We do refuse access if it would breach confidentiality. 

We may change this policy from time to time, and all personal information held by us will be governed by the most recent version of our Privacy Policy, and amendments will appear on our webpage and notifications by newsletter and or emails.


Information by Direct Marketing

  • All contractors, workers and staff will receive by electronic (email) or hard copy information on Industry news and updates, marketing information on Alseasons and general newsletters. Until you close your file by contacting Alseasons and requesting that no further information and or marketing material is required, you then abide by our agreement to accept the above information.
  • Photo images of you can be used by our marketing department unless you inform Alseasons in writing that you do not want your photo used in any Alseasons publication and that you will not pose or stand, or be present in any photo shots, otherwise you agree that the above all photos taken by Alseasons will become the property of Alseasons and used at their discretion.


Complaints

If you have a request for information that is currently held by, or a complaint regarding information held by Alseasons, please address the query in writing.

  • When we receive the information, we will take steps to confirm the authenticity of the complaint and the contact details provided to us to ensure that we are responding to you or to a person whom you have authorised to receive information about your complaint.
  • Upon confirmation, we will write to you to acknowledge receipt and to confirm that we are handling your complaint in accordance with our policy.
  • We may ask for further clarification of the complaint and ask for further details
  • We will consider the complaint and may make inquiries of people who can assist us to establish what happened and why.
  • If we believe that your complaint may be capable of some other solution, we will suggest that solution to you, on a confidential and without prejudice basis, in our response.
  • If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact details

Postal Mail: 
The Director
Alseasons Hospitality Staff Pty Ltd
Suite 1 Level 10, 35 Clarence Street
Sydney NSW 2000

E-mail:
info@alseasons.com.au

Further information can be obtained through:
Office of the Australian Information Commissioner www.oaic.gov.au

 

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